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How abbaji Handles Your Personal Information

When you open an account with abbaji, you share personal details with us — and this page tells you exactly what we collect, why we collect it, and what choices you have.

Account data kept securebKash, Nagad, Rocket payment data protectedYour right to request deletionNo data sold to third partiesContact us anytime for data queries
abbaji How abbaji Handles Your Personal Information
REACH US DIRECTLY

Contact Us About a Privacy Matter

If you want to access, correct or delete the personal data we hold for your account, our support team handles privacy requests separately from general account queries. Reach out through any of the channels below and specify that your message is a data request — our team will confirm receipt and respond with next steps. Response times may vary, but we aim to acknowledge every privacy request within two business days.

Live Chat Open the chat widget inside your account dashboard. Select 'Privacy Request' from the topic menu so your message reaches the right team.
Email Support Send your data request to our support address listed in the account help section. Include your registered mobile number for faster verification.
Account Help Centre The Help Centre inside your account has a dedicated privacy form. Fill it in while logged in so we can match the request to your profile instantly.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Keeping your information safe is an operational priority, not a footnote. We use SSL encryption on every page, including the deposit flow where your bKash, Nagad or Rocket transaction is confirmed. Cookies on our site track session state and login status — they do not track you across other websites, and you can clear them through your browser at any time. We retain your account data for as long as your account is active and for any period required by the applicable financial recordkeeping rules in your jurisdiction.

SSL Encryption

Every page — including the bKash, Nagad and Rocket deposit screens — runs over SSL so your session data is encrypted in transit at all times.

Cookie Control

Our cookies track your login session and lobby preferences only. You can clear or block them in your browser settings without losing your account access.

Data Retention Policy

We keep account records while your account is open and for the period required by financial rules in your region. Closed accounts are purged on schedule.

Third-Party Sharing Limits

We share data only with payment processors like bKash, Nagad and Rocket, and only the transaction fields they need to complete a deposit or withdrawal.

Common Questions About Your Privacy at abbaji

These are the questions we hear most often about how your data is handled. If your question is not covered here, use the live chat or email channel above to raise it directly with our team.

We collect your name, email address, date of birth and the mobile number linked to your bKash, Nagad or Rocket wallet. This is needed to verify your account and process payments.

No. Your wallet PIN is entered inside the bKash, Nagad or Rocket app directly. We only receive the transaction reference and confirmation status — never your PIN or wallet password.

Yes. Submit a data access request through live chat or the in-account privacy form. We will compile and send a copy of your personal data within a reasonable timeframe after verifying your identity.

Contact us via email or the Help Centre privacy form with a deletion request. We will remove your personal data subject to any retention obligations under applicable financial recordkeeping rules in your region.

We do not sell or share your personal data with third-party marketers. Data is shared only with payment processors — bKash, Nagad, Rocket — and only the fields required to complete your transaction.

We retain records for the period required by financial regulations in your jurisdiction. Once that period passes, closed-account data is deleted from our systems on a scheduled basis.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.